Terms of Service

FindWhat.ai (the “Service”), including the website at https://www.findwhat.ai (the “Site”), is a product of NURO is, Inc. (“NURO,” “we,” “us,” or “our”). These Terms of Service (the “Agreement”) govern your access to and use of the Site and the Service.

By accessing the Site, running a quick-check, purchasing an audit, signing in to the dashboard, or otherwise using the Service, you agree to be bound by this Agreement and by our Privacy Policy. If you do not agree, do not use the Site or the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to this Agreement, and “you” refers to that business as well.

You must be at least 18 years old to use the Service. The Service is intended for business and professional use. By using the Service, you represent and warrant that you meet these requirements.

FindWhat.ai audits how artificial-intelligence answer engines describe and recommend a business. Depending on what you use, the Service may include:

• a free “quick-check” of publicly accessible technical signals on a website;
• paid audits that crawl publicly accessible pages of the website you submit, run prompts against third-party AI engines, and deliver a readiness score, a ranked list of recommended fixes, a PDF report, and a “receipts” view of the engine responses;
• a customer dashboard for viewing audits associated with your email address; and
• optional public “share cards” that display a score you choose to share.

We may change, suspend, or discontinue any part of the Service at any time. We will not reduce the deliverables of an audit you have already paid for.

Dashboard access is granted by a sign-in link sent to your email address. You are responsible for maintaining the security of your email account and for all activity that occurs through sign-in links sent to it. Notify us promptly at support@findwhat.ai if you believe your access has been compromised. Anyone with the private link to an audit can view that audit; keep audit links confidential unless you intend to share them.

Audits are one-time purchases, not subscriptions. Current prices are listed on our pricing page: the Basic audit is $1, the Full audit is $50, and an existing Basic audit can be upgraded to a Full audit for $49. Prices are in U.S. dollars and may change at any time; a price change does not affect an order you have already paid for.

Payments are processed by Stripe, Inc. By paying, you also agree to Stripe’s terms. We do not receive or store your full payment-card number. You are responsible for any taxes that apply to your purchase.

You may request a refund of any audit purchase by sending the request within three (3) days of your purchase to support@findwhat.ai or through our contact form. Please include your audit link or Stripe receipt so we can locate the purchase.

Any request received within that three-day window will be honored. Refunds are returned to the original payment method and may take longer than three days to appear, depending on your bank or card issuer. Requests received after the three-day window are not eligible for a refund, except where required by law.

Basic audit results, the receipts view, and the PDF link remain accessible for 3 days after the audit is created; afterwards the audit can be upgraded to restore access. Full audit results do not expire under this Agreement, but remain subject to the Service being operated and to Section Termination. Download a copy of any report you want to keep.

You agree not to, and not to permit anyone else to:

• submit a website for an audit or quick-check unless you own it, are authorized to act for its owner, or are evaluating its publicly accessible pages for a lawful business purpose;
• use the Service to probe, scan, or test the security of any system, or to send requests to systems you are not authorized to access;
• circumvent rate limits, access controls, or payment, or use automated means to access the Service except through interfaces we provide;
• copy, resell, sublicense, or provide the Service to third parties as a service bureau;
• reverse engineer, decompile, or attempt to derive the source code, prompts, or scoring methods of the Service, except to the extent applicable law expressly permits it;
• upload or submit content that is unlawful, infringing, defamatory, or that contains malware; or
• use the Service in violation of any applicable law or regulation.

We may monitor use of the Service for compliance with this Agreement and may suspend access that we reasonably believe violates it.

You retain ownership of the information you submit, including your website address, business name, business description, competitor names, and messages (“Submissions”). You grant NURO a non-exclusive, worldwide, royalty-free license to use, process, and transmit Submissions as needed to provide, secure, and improve the Service, including sending prompts derived from them to the third-party AI engines described in our Privacy Policy.

You represent that you have the right to provide your Submissions and that they do not violate any law or third-party right. Do not include sensitive personal information (such as health, financial-account, or government-ID information) in any Submission.

We may use aggregated, de-identified data derived from audits (for example, the share of audits in which an engine cited a business’s own website) for research and to describe the Service, provided it does not identify you or your business.

The Service relies on third-party artificial-intelligence systems, both to generate the answers it measures and to analyze them. AI systems may produce inaccurate, incomplete, inconsistent, or out-of-date information, and the same prompt can return different answers at different times. Scores, ratings, rankings, estimates, and recommendations in the Service are informational assessments based on the data collected at the time of the audit; they are not guarantees.

We do not guarantee that following any recommendation will improve your visibility in any AI engine or search engine, or produce any particular traffic, leads, or revenue. Customer results described on the Site are individual experiences reported by those customers and are not typical or guaranteed. The Service does not provide legal, financial, or other professional advice. You are solely responsible for evaluating recommendations and for any changes you make to your website or business.

The Service interacts with and displays content from third-party services, including AI engines, payment processors, and the websites an audit crawls. NURO does not control and is not responsible for third-party services or content, including answers generated by AI engines and the accuracy of competitor information. Your use of third-party services is governed by their own terms and policies.

The Site and the Service, including their software, design, text, graphics, scoring methodology, and report formats, are owned by NURO or its licensors and are protected by intellectual-property laws. Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may use, copy, and share the reports generated for your audits with your employees, contractors, and agencies for the purpose of improving your website. You may not remove FindWhat.ai attributions from reports or republish reports as your own product. “FindWhat.ai” and related marks are trademarks of NURO; all other marks belong to their respective owners, and their use on the Site does not imply endorsement.

The Site and the Service are provided “as is” and “as available.” To the fullest extent permitted by law, NURO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties that the Service will be uninterrupted, error-free, secure, or that any results obtained from it will be accurate or reliable.

To the fullest extent permitted by law, in no event shall NURO, its officers, directors, employees, or agents be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Site, the Service, or this Agreement, whether based on contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, NURO’s total liability for all claims arising out of or relating to the Site, the Service, or this Agreement shall not exceed the amount you paid to NURO for the Service in the twelve (12) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify, defend, and hold harmless NURO and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to (a) your Submissions, (b) your use of the Service, including any website you submit, (c) your violation of this Agreement, or (d) your violation of any law or third-party right.

We may suspend or terminate your access to the Service, without prior notice, if we reasonably believe you have violated this Agreement, if required by law, or to protect the Service or other users. You may stop using the Service at any time. Sections that by their nature should survive termination — including Your Submissions, License and Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — survive.

If you believe content on the Site infringes your copyright, send a notice to support@findwhat.ai with: your contact information; a description of the copyrighted work; the location of the allegedly infringing material; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove material and terminate repeat infringers.

We may update this Agreement from time to time. The “Last updated” date above shows when it last changed. Material changes will be posted on this page before they take effect. Your continued use of the Site or the Service after changes take effect constitutes your binding acceptance of the updated Agreement. Changes do not apply retroactively to purchases made before they take effect.

You agree to comply with all applicable export-control and sanctions laws and not to use the Service in, or provide it to anyone located in, a country or to a person subject to U.S. embargoes or sanctions.

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida, U.S.A., regarding any and all disputes relating to this Agreement or the Service.

This Agreement and the Privacy Policy are the entire agreement between you and NURO regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign this Agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.

Questions about this Agreement: support@findwhat.ai, or by mail to NURO is, Inc., 8595 College Pkwy, Ste 350, Fort Myers, FL 33919.